Transportation That Shows Up. Every Time.
We know your patients depend on reliable rides—and so does your schedule. Transit Professionals is a Medicaid-approved NEMT provider serving Erie, Niagara, and Orleans Counties.
I am a:
Spend Less Time Chasing Rides. More Time Coordinating Care.
You're juggling patient needs, provider communication, and a dozen other tasks. The last thing you need is to spend hours tracking down transportation—or explaining to a patient why their ride never came.
40% of missed NEMT appointments stem from communication breakdowns. We're here to change that.
What Care Coordinators Get With Transit Professionals
Reliable Scheduling
- Book rides through MAS (1-866-932-7740)
- Request us by name: "Transit Professionals"
- Standing orders for recurring appointments
Real Communication
- Call us, a real person answers
- Direct line to dispatch for same-day issues
- We call you if something changes
Consistent Drivers
- Same driver for recurring patients when possible
- Familiar faces reduce patient anxiety
- HIPAA-trained, patient assistance certified
Flexible Service
- Door-to-door assistance included
- Accommodate mobility aids, oxygen
- Will-call for unpredictable appointments
How Patients Get To You On Time
- Schedule — You or patient calls MAS 3+ days ahead
- Request Us — Ask for "Transit Professionals"
- Confirm — We receive trip and confirm details
- Pickup — Driver arrives, assists patient to vehicle
- Arrive — Patient delivered on time
- Return — Return trip arranged through MAS
See our Care Coordinator FAQ → for guidance on Form 2015, MAS scheduling, out-of-area transportation, and more.
Get Patients Home Faster. Free Up Beds Sooner.
You've done the work to get a patient discharge-ready. But they're still in the bed at 4pm because transportation fell through. Every hour of delay costs your facility money—and backs up the entire system.
Transportation is one of the top barriers to timely discharge. We help you move patients out efficiently.
What Discharge Planners Get With Transit Professionals
Fast Response
- Same-day discharge transportation through MAS
- Coordination for timely pickup
- Direct dispatch communication for urgent needs
Reliable Arrivals
- When we confirm, we show up
- No more patients waiting hours
- Reduce "observation admits" from transport delays
Proper Vehicles
- Ambulatory transport with door-to-door help
- Accommodate post-surgical patients
- Wheelchair transport via MAS network
Simple Process
- Your team or surgeon's office calls MAS
- Works within existing MAS protocols
- No separate contracts—all through Medicaid
Discharge Transportation Process
| Situation | What To Do |
|---|---|
| Planned Discharge | Schedule through MAS 3+ days ahead when possible |
| Same-Day Discharge | Call MAS (1-866-932-7740), request Transit Professionals |
| Post-Surgical | Ensure Form 2015 is on file before procedure |
| After Hours | MAS available 24/7 for scheduling |
Why Timely Discharge Matters
For Your Facility
- Improved bed turnover
- Better patient flow
- Reduced observation admits
- Higher satisfaction scores
For Your Patients
- Home sooner
- Less stress waiting
- Safe, comfortable ride
- Door-to-door assistance
Consistent Transportation For Patients Who Can't Miss A Session.
Your patients need to be here 3 times a week—every week. One missed dialysis session can mean hospitalization. One missed PT appointment sets back recovery. Transportation shouldn't be the reason treatment fails.
72% of nephrology social workers report patients missing treatment due to transportation. We take this seriously.
What Recurring Care Coordinators Get
Standing Orders
- Set up recurring rides through MAS
- Covers 6-month periods
- One setup = months of covered transport
Driver Consistency
- Same driver for recurring patients
- Patients build trust with familiar faces
- Drivers learn patient preferences
Flexible Timing
- Will-call pickup for variable end times
- Dialysis runs long—we understand
- Sessions end early—we adjust
Gentle Care
- Door-to-door assistance standard
- Trained for mobility-impaired patients
- Understand post-treatment fatigue
Common Recurring Transportation
| Treatment | Typical Frequency | Our Approach |
|---|---|---|
| Dialysis | 3x weekly | Standing orders, consistent drivers, will-call |
| Physical Therapy | 2-3x weekly | Punctual arrival, gentle assistance |
| Behavioral Health | Weekly+ | Patient, non-judgmental drivers |
| Oncology/Infusion | Variable | Accommodate fatigue, flexible timing |
| Wound Care | Weekly | Door-to-door, mobility assistance |
A Transportation Partner Who Understands Healthcare.
Large transportation brokers treat healthcare like any other industry. They don't understand HIPAA, patient anxiety, or why a 15-minute delay can cascade through your entire clinic schedule.
We're different. We're local, healthcare-focused, and we answer when you call.
Our Credentials
Driver Standards
Every Transit Professionals driver meets these requirements:
- Criminal background check
- Sex offender registry check
- Motor vehicle record review
- Pre-employment and random drug testing
- PASS Certification (Passenger Assistance Safety and Sensitivity)
- CPR/First Aid certification
- Annual HIPAA training
- Defensive driving education
Facilities We Serve
Buffalo Area
- ECMC
- Roswell Park
- Buffalo General
- Mercy Hospital
- Oishei Children's
- Sisters of Charity
- Buffalo VA
Niagara County
- Niagara Falls Memorial
- Mount St. Mary's
- DeGraff Memorial
Orleans County
- Orleans Community Health
- Medina Memorial
Specialty Facilities
- Dialysis centers (DaVita, Fresenius)
- PT/Rehab centers
- Behavioral health providers
- Oncology/Infusion centers
Let's Talk About Your Transportation Needs
Fill out the form and we'll respond within one business day. Or call us directly—you'll reach a real person who knows Western New York medical transportation.
For Patient Bookings
All Medicaid transportation must be booked through MAS:
1-866-932-7740Request "Transit Professionals" as your preferred provider.