Privacy Policy

Introduction

Transit Professionals (a DBA of Jain Ji Transportation, LLC) is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your information when you use our Non-Emergency Medical Transportation (NEMT) services in Western New York.

Our Role Under HIPAA

Transit Professionals operates as a Business Associate under the Health Insurance Portability and Accountability Act (HIPAA). We receive patient information from health plans, Medicaid, and healthcare providers to coordinate your transportation. This means we follow strict federal rules to protect your health information.

Information We Collect

To provide transportation services, we may collect the following types of information:

Personal Information

• Full name
• Date of birth
• Home address and pickup/drop-off locations
• Phone number
• Emergency contact information
• Medicaid ID number

Health-Related Information

• Mobility assistance needs (wheelchair, ambulatory, etc.)
• Medical appointment details (location, time, healthcare provider)
• Special accommodations required (oxygen, attendant, etc.)
• Any health conditions that may affect safe transportation

Trip Information

• Pickup and drop-off times
• Trip completion records
• Driver assignments
• Any incidents or special notes related to trips

How We Use Your Information

We use the information we collect for the following purposes:

• Providing Transportation Services: To schedule, coordinate, and complete your medical transportation trips
• Safety: To ensure our drivers can safely transport you and accommodate any special needs
• Billing and Reimbursement: To submit claims to Medicaid through MAS (Medical Answering Services) for covered trips
• Communication: To contact you about upcoming trips, delays, or changes to your schedule
• Quality Improvement: To improve our services and address any concerns
• Legal Compliance: To meet regulatory requirements and respond to legal requests

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

• Medical Answering Services (MAS): We share trip information with MAS as required for Medicaid reimbursement and trip coordination
• Healthcare Providers: We may confirm trip completion with your healthcare provider's office
• Medicaid/Government Agencies: We provide required information for audits, investigations, or as required by law
• Emergency Situations: We may share information with emergency responders if there is a threat to your health or safety
• Legal Requirements: We may disclose information when required by law, court order, or legal process

Data Security

We implement appropriate security measures to protect your information, including:

• Secure storage of physical documents in locked locations
• Password protection and access controls for electronic systems
• Regular training for staff on data security practices
• Proper disposal of documents containing personal information
• Limited access to sensitive information on a need-to-know basis

Your Privacy Rights

Under HIPAA, you have the following rights regarding your health information:

To exercise any of these rights, contact our Privacy Officer using the information below.

Data Retention

We retain your information for as long as necessary to:

• Provide ongoing transportation services
• Meet Medicaid record-keeping requirements (typically 6-10 years)
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements

Children's Privacy

We transport minors (under 18) only when accompanied by a parent, guardian, or authorized adult. We collect only the information necessary to provide safe transportation and comply with Medicaid requirements for pediatric patients.

Website Privacy

When you visit our website:

• Analytics: We use Google Analytics to understand how visitors use our site. This collects anonymized data about page views and site navigation.
• Cookies: Our website may use cookies to improve your browsing experience. You can disable cookies in your browser settings.
• Contact Forms: Information you submit through our website contact forms is used only to respond to your inquiry.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

Filing a Complaint

You have the right to file a complaint if you believe your privacy rights have been violated.

You will not be penalized or treated differently for filing a complaint.

File a complaint with Transit Professionals:

File a complaint with the U.S. Department of Health and Human Services:

File a complaint about Medicaid transportation in New York:

Contact Our Privacy Officer

If you have questions about this Privacy Policy, want to exercise your privacy rights, or have concerns about how we handle your information:

Language Assistance

If you need help understanding this notice in another language, please call us at 716-218-9489.